Wednesday, December 1

7:15-8:15 a.m. (EST)

8:15-8:30 a.m. (EST)
Welcome & Introduction

Bill McLoughlin, Editor in Chief, Furniture Today

8:30-9:30 a.m. (EST)
Keynote: Mike Wittenstein
The Future of Furniture Stores . . . and how to make it happen

The future of one furniture store, a chain of stores or the entire industry doesn’t just happen. People make choices, then take action. It is those choices and those actions that become the “future”!
It’s no longer enough to declare new targets, hire great people and push “GO.” How you approach the future depends on your point of view.
The future demands that leaders paint a vivid picture of what that future looks like — for customers, employees, and stakeholders. Start now by designing the customer experience you want for tomorrow!
Opening keynoter and seasoned innovation veteran Mike Wittenstein will show you how to envision the future and get your entire team engaged in making it happen.

Sponsored by

9:30-10:00 a.m. (EST)
Enjoy a refreshment break in the Regency Rotunda 

10:00-11:00 a.m. (EST)
Retail CEO Panel

Home Furnishings Association CEO Mark Schumacher and an all-star panel of retail leaders address the most critical issues facing furniture stores today. From staffing shortages to a broken supply chain; from rapidly changing technology to the future of stores this is one discussion you won’t want to miss. Panelists will include Bruce Berman, CEO, The Room Place, Tony Boldt, Nebraska Furniture Mart, and more retail stars to come.

11:00 a.m.-12:00 p.m. (EST)
The Future of Marketing is Now

New technologies and a new generation of consumers have turned traditional advertising and marketing paradigms on their head. Find out how some of the furniture industry’s most savvy marketers are re-thinking = traditional marketing models and redirecting consumers’ path to purchase. Moderated by Eric Grindley, CEO of Esquire Advertising.

12:00-1:15 p.m. (EST)

Enjoy lunch in the Regency Rotunda courtesy of Agio

1:15 p.m.-2:00 p.m. (EST)
It’s Not Just What’s Next, It’s Who’s Next

Across the furniture industry a changing of the guard is taking place as a new generation moves into positions of leadership. Find out how these veteran retailers have planned for and are now executing the next stage in the evolution of their family businesses. Moderated by Bill McLoughlin, Editore in Chief of Furniture Today, this session will include panelists: Randy Coconis, Coconis Furniture; Todd Lehman, Interiors Home; Jack Steger, Steger’s Furniture

2:00-2:45 p.m. (EST)
Embracing Disruption: Bedding Paradigms for the Future

Mike Magnuson, CEO of Goodbed.com, and a leading expert on mattress industry disruption will reveal the changing balance of power between former “disruptor” brands and traditional retail, while uncovering new opportunities for furniture stores in the rapidly evolving mattress business.

2:45-3:15 p.m. (EST)
What’s your online reputation . . . and how can you protect it?

Mike Magnuson, who has chronicled the rise and disruption of affiliate review sites in the bedding industry will be joined on stage by a furniture industry reputation management specialist to share insights on how retailers can protect their online reputation and turn bad reviews into enthusiastic recommendations. This is a must watch for retailers looking to up their omnichannel game.

3:15-3:45 p.m. (EST)

Enjoy a refreshment break in the Regency Rotunda

3:45-4:30 p.m. (EST)
What Furniture Retailers Can Learn from D2C

Direct-to-consumer marketers, also known as Digitally Native Vertical Brands, are reshaping consumers’ path to purchase and overturning traditional brand-building and marketing models. A panel of experts will share insights into this growing new channel along with strategies that traditional retailers can apply to keep pace.

4:30-6:30 p.m. (EST)

Networking/Free Time

6:30-7:30 p.m. (EST)
Cocktail Party

Let’s get ready to meet and mingle! We’re so excited to bring back our ever-popular cocktail hour for the 2021 Leadership Conference.

Sponsored by

7:30-9:00 p.m. (EST)
2021 Furniture Industry Leadership Awards Dinner

Please join us as we honor the recipients of the 2021 Furniture Industry Leadership Awards: retailers FurnitureMart USA and Bailey’s Furniture as well Jerry Epperson, recipient of this year’s Service to the Industry Award. For more about each honoree, click here.

Sponsored by