Wednesday, December 1

7:15-8:15 a.m. (EST)

Sponsored by

8:15-8:30 a.m. (EST)
Welcome & Introduction

Bill McLoughlin, Editor in Chief, Furniture Today

8:30-9:30 a.m. (EST)
Keynote: Adam Toporek
From Hassle To Hero: Paving The Path For Positive Customer Journeys

How do you generate the emotions that lead to customer loyalty? Customer emotion has an outsized impact on customer experience, and hassle can be a significant source of negative emotion. By eliminating these frustrations from our customer’s journey, we open a path for positive emotions to define the customer experience, creating better memories and more loyal customers.
This dynamic keynote will reveal a 3-part approach to making your customer’s experience hasslefree.
You will learn to…
• Understand customer hassle and why it’s more than just effort,
• Identify the hassles your customers face using a variety of sources, and
• Eliminate hassles from your journey by focusing on five root causes.
You will leave this keynote with actionable strategies for creating hassle-free customer experiences that pave the way for positive customer emotions that lead to loyalty.

Sponsored by

9:30-10:00 a.m. (EST)
Enjoy a refreshment break in the Regency Rotunda. The lounge is sponsored by

10:00-10:45 a.m. (EST)
Retail CEO Panel

Home Furnishings Association CEO Mark Schumacher and an all-star panel of retail leaders address the most critical issues facing furniture stores today. From staffing shortages to a broken supply chain; from rapidly changing technology to the future of stores this is one discussion you won’t want to miss. Panelists will include Bruce Berman, CEO, The Room Place, Tony Boldt, CEO, Nebraska Furniture Mart, and Oscar Miskelly, CEO, Miskelly Furniture.

10:45-11:30 a.m. (EST)
The Future of Marketing is Now

New technologies and a new generation of consumers have turned traditional advertising and marketing paradigms on their head. Find out how some of the furniture industry’s most savvy marketers are re-thinking traditional marketing models and redirecting consumers’ path to purchase. Moderated by Eric Grindley, CEO of Esquire Advertising, this session will include panelists Stacia Beckinger, Esquire Advertising; Valerie Berman-Knight, The RoomPlace; and Scott Perry, Jerome’s.

11:30 a.m.-12:00 p.m. (EST)
A Fireside Chat with Venus Williams

Tennis great Venus Williams and GhostBed Founder Marc Werner join Furniture Today to talk about their brand-new collaboration.

Sponsored by

12:00-1:15 p.m. (EST)

Enjoy lunch in Regency Rooms T, U and V courtesy of Agio

1:15 p.m.-2:00 p.m. (EST)
It’s Not Just What’s Next, It’s Who’s Next

Across the furniture industry a changing of the guard is taking place as a new generation moves into positions of leadership. Find out how these veteran retailers have planned for and are now executing the next stage in the evolution of their family businesses. Moderated by Bill McLoughlin, Editor in Chief of Furniture Today, this session will include panelists: Randy Coconis, Coconis Furniture; Todd Lehman, Interiors Home; Jack Steger, Steger’s Furniture

2:00-3:00 p.m. (EST)
Merchandising That Sells … Today

Steve Riley, founder of Riley Consulting and former director of furniture and flooring at Nebraska Furniture Mart sits down with some of the furniture industry’s best merchants to reveal the secrets of successful merchandising in today’s disrupted environment, in a session that’s guaranteed to provide new ideas to apply in your stores … today. Panelists include: Kyle Johansen, HOM Furniture; Lane Hamm, Weekends Only; and Robert Van Hoose, Big Sandy Superstore.

3:15-3:30 p.m. (EST)

Enjoy a refreshment break in the Regency Rotunda. The lounge is sponsored by

3:30-4:30 p.m. (EST)
Embracing Disruption: Bedding Paradigms for the Future

Mike Magnuson, CEO of Goodbed.com, and a leading expert on mattress industry disruption, will reveal the changing balance of power between former “disruptor” brands and traditional retail, while uncovering new opportunities for furniture stores in the rapidly evolving mattress business.

4:30-6:30 p.m. (EST)

Networking/Free Time

6:30-7:30 p.m. (EST)
Cocktail Party

Let’s get ready to meet and mingle! We’re so excited to bring back our ever-popular cocktail hour for the 2021 Leadership Conference.

Sponsored by

7:30-9:00 p.m. (EST)
2021 Furniture Industry Leadership Awards Dinner

Please join us as we honor the recipients of the 2021 Furniture Industry Leadership Awards: retailers FurnitureMart USA and Bailey’s Furniture as well Jerry Epperson, recipient of this year’s Service to the Industry Award. For more about each honoree, click here.

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