2021 Conference
Furniture Today
LEADERSHIP
CONFERENCE
NOV. 30-DEC. 2, 2021
The Furniture Industry’s Premier Event
Thank you for joining us for the LIVE and IN-PERSON 2021 Furniture Today Leadership Conference at the Hyatt Regency in Orlando, Florida. We hoped you enjoyed the three days of inspiration, education and reconnection. Stay tuned for information about our 2022 conference!
2021 Theme:
Own Your Destiny: The Future of Retail is Now
Own Your Destiny: The Future of Retail is Now
Tariffs, the pandemic, a fractured supply chain and massive technological and generational shifts have unleashed massive disruption across the furniture industry. Forward-thinking leaders are seizing newly emerging opportunities to capture share and take control of their own destiny.
Furniture Today’s 2021 Leadership Conference LIVE brought together the industry’s most innovative and inspiring leaders to uncover the strategies that are driving success today and will unleash opportunity for years to come. To all our sponsors, speakers and attendees who joined us — THANK YOU! We hope to see you all again in 2022!
Conference Registration Rates*
*Please note registration rates do not include hotel room.
*Registration type selected by attendee subject to approval by BTM management.
Retailer:
$999 per person
Manufacturer:
$1,999 per person
Third-Party Service Provider:
$1,999 per person
2021 Keynote Speakers
Click here to see the full lineup of industry leaders and business experts who joined us for the 2021 Leadership Conference LIVE and IN PERSON!
Adam Toporek
“From Hassle To Hero: Paving The Path For Positive Customer Journeys”
How do you generate the emotions that lead to customer loyalty? Customer emotion has an outsized impact on customer experience, and hassle can be a significant source of negative emotion. By eliminating these frustrations from our customer’s journey, we open a path for positive emotions to define the customer experience, creating better memories and more loyal customers.
This dynamic keynote will reveal a 3-part approach to making your customer’s experience hasslefree.
You will learn to…
• Understand customer hassle and why it’s more than just effort,
• Identify the hassles your customers face using a variety of sources, and
• Eliminate hassles from your journey by focusing on five root causes.
You will leave this keynote with actionable strategies for creating hassle-free customer experiences that pave the way for positive customer emotions that lead to loyalty.
Keynote sponsored by MicroD
Jonah Stillman
“If you’re focusing on Millennials you only know half the story”
Businesses, families, and communities at large have been changed forever. No longer is the goal to return to life as we knew it, but instead to navigate the best path forward.
“If you’re focusing on Millennials you only know half the story” is an uplifting conversation around what has changed and what has not for the generations to come. A combination of primary data, case studies, and firsthand stories explain the traits that Gen Z bring to the table. In addition, areas of concern with Gen Z are discussed, so that we can all be more aware of how to help each other.
This presentation is customized, high- energy, informative, and entertaining. Best of all, this keynote has tangible take-home tips.
Photo Highlights
Your safety is our top priority. The Furniture Today Leadership Conference adheres to all CDC guidelines on the national and local levels. To learn more, visit: CDC Guidance for COVID-19 and the state of Florida’s COVID Travel Safety Information.
I know all of us are appreciative to Furniture Today and the sponsors that helped put this conference together. I think I have visited all of the expo booths and enjoyed learning about some that I had no idea about. Also, I am pleased to see many names of retailers that I have met. Can’t wait to do this in person, but for now, this really worked.
This was as close to seamless as I think you can get on a virtual platform. Thank you for hosting!
Really enjoyed the transparency that Todd, Farooq and Kurt shared during their panel session! Don’t often get the opportunity to hear leaders discuss failures and successes so openly! #FTLeadership
“I have heard a lot of leadership trainers and keynote speakers over the years. I would rank this one right up at the top.”
“Very engaging and informative. Speakers have a ton of passion for the material.”
“You guys have done an excellent job on the entire conference”
“Nice to hear from those involved in developing product to add to our industry.”
“Great questions and a very dynamic discussion with relevant insights on the state of the market.”
“Great data, powerful insights, well-presented.”
“Lots of content presented in a very entertaining, digestible form.”
“Energy and fun with great content.”
“Love the questions, the panelists and their answers. This was excellent.”
“Everything was amazing and powerful and informative!”
“Very informative and thought provoking…”
“[I liked that this conference included] two top retailers on the panel that are industry leaders. Adds a lot of relevance to the conversation.”
“I thought that the openness and candidness of the panel was great. They shared great market insight.”
“It was fun and informative.”
Big thank you to Bill and Furniture Today for putting on a very strong conference!
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